Privacy Policy

Last Updated: [16.10.2024] Namo Residency is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, book a reservation, or use our services. By using our website and services, you agree to the terms outlined in this Privacy Policy.
 1. Information We Collect We may collect various types of information to provide you with the best possible experience, including:
Personal Information: Your name, address, email address, phone number, payment information, identification documents, and preferences when booking a reservation or communicating with us.
Booking Information: Details about your stay, including dates, room preferences, and any special requests.
Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, and pages visited.
Location Data: If you choose to enable location-based services, we may collect information about your location for personalized services.

2. How We Use Your Information
We use the information we collect for purposes such as:
Booking & Reservation Management: To process reservations, send booking confirmations, and provide guest support.
Communication: To respond to inquiries, send updates, and provide you with relevant information regarding your stay or promotional offers.
Service Improvement: To analyze usage data, improve our website and services, and enhance your overall guest experience.
Legal Obligations: To comply with applicable laws, regulations, and industry standards.

3. How We Share Your Information
We do not sell your personal information. However, we may share your data in the following circumstances:
Service Providers: We may share information with trusted third-party vendors who assist in providing services such as payment processing, customer support, or website analytics.
Legal Requirements: We may disclose your information if required by law or in response to valid legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Cookies & Tracking Technologies Our website uses cookies and similar technologies to enhance your browsing experience. These may include:
Necessary Cookies: Essential for site operation, such as maintaining your booking details. Analytics Cookies: Used to track website performance and usage patterns.
Marketing Cookies: Help deliver personalized ads and promotions. You can control cookie settings through your browser, though disabling certain cookies may affect your experience on our site.

5. Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccuracies in your information.
Deletion: Request the deletion of your personal data, subject to certain legal exceptions.
Opt-out of Marketing: You can unsubscribe from our marketing communications at any time by following the instructions provided in the emails.

7. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will indicate the date of the last update.

9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information,
please contact us at:
Namo Residency
90, Tirumanjana Gopura Street,
Tiruvannamalai, 606601.
Office: 04175 - 222900 | Mobile: +91 6369222900.
info.namoresidency@gmail.com

Terms and Conditions

**Last Updated: [17.10.2024]**
Welcome to Namo Residency's website. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
 1. **General Information**
1.1 **Operator**: This website is operated by Namo Residncy, located at 90, Tirumanjana Gopura Street, Tiruvannamalai, 606601., and governed by the laws of India.
1.2 **Acceptance of Terms**: By using this website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you must discontinue using the site.
1.3 **Changes to Terms**: Namo Residency reserves the right to change these terms at any time. Changes will be effective immediately upon posting. Continued use of the website after any such changes constitutes your acceptance of the new terms.

2. **Booking Policies**
2.1 **Reservation Confirmation**: All reservations made through our website are subject to availability and confirmation via email. A booking is not confirmed until a confirmation email is received by the guest.
2.2 **Payment**: Payments for reservations can be made online through our secure payment gateway. 
2.3 **Cancellation Policy**: Cancellations must be made according to the specific cancellation policy stated in your reservation confirmation. Failure to cancel within the specified period may result in charges or forfeiture of deposits.
2.4 **No-Show Policy**: Failure to check in on the reserved date without prior cancellation may result in the reservation being canceled and the guest charged in full for the stay.
2.5 **Modification of Reservations**: Changes to reservations may be allowed subject to availability. Modification requests should be made directly through our website or by contacting the hotel.

3. **Check-In and Check-Out**
3.1 **Check-In**: Check-in time is 12.00pm, and valid identification (such as a passport or driver’s license) is required.
3.2 **Check-Out**: Check-out time is 11.00am. Late check-outs may incur additional charges. 3.3 **Early Check-In / Late Check-Out**: Requests for early check-ins or late check-outs are subject to availability and may incur extra fees.

4. **Room Policies**
4.1 **Occupancy**: Each room has a maximum occupancy limit, which must be adhered to. Extra guests beyond this limit may be subject to additional charges or denied entry.
4.2 **Smoking Policy**: Namo Residency is a non-smoking property. Smoking is prohibited. Guests violating this policy will be subject to a cleaning fee .
4.3 **Damage and Liability**: Guests are responsible for any damage caused to hotel property during their stay. Any damages will be charged to the guest’s account.
4.4 **Pets**: pets are not permitted.

5. **Privacy Policy**
 We value your privacy. Information provided during the booking process, including personal data, will be handled in accordance with our Privacy Policy published on the website. We do not share or sell your information to third parties without your consent, except as required by law.
6. **Website Use**
6.1 **Intellectual Property**: All content on this website, including text, images, logos, and design, is the property of [Hotel Name] or its licensors. Unauthorized use, reproduction, or distribution of this content is prohibited.
6.2 **Links to Third-Party Sites**: This website may contain links to third-party websites. These links are provided for your convenience, but Namo Residency is not responsible for the content or practices of such websites.
6.3 **Prohibited Use**: You agree not to use this website for any unlawful purposes or in violation of any applicable laws and regulations. This includes, but is not limited to, submitting false or misleading information, or interfering with the operation of the website. 

7. **Liability Disclaimer**
7.1 **Service Interruptions**: Namo Residency does not guarantee that the website will be uninterrupted or error-free. We will not be liable for any interruptions or technical issues arising from the use of our website.
7.2 **Accuracy of Information**: While we strive to provide accurate and up-to-date information, Namo Residency makes no warranties regarding the accuracy or completeness of the content on this website.
7.3 **Limitation of Liability**: Namo Residency shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or any services provided by the hotel, except in cases of willful misconduct or gross negligence.

### 8. **Governing Law**
These Terms and Conditions are governed by the laws of [Country/State], and any disputes arising from these terms or your use of the website shall be resolved in the courts of Tamil Nadu.
## 9. **Contact Information**
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- Email: info.namoresidency@gmail.com
- Phone: 04175 - 222900 | Mobile: +91 6369222900. - Address: 0, Tirumanjana Gopura Street, Tiruvannamalai, 606601.
--- By using this website and booking services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.